Shipping & Delivery
At Dialust, every piece is made to order with absolute precision.
Delivery Timeline
Because each Dialust piece is handcrafted specifically for you, please refer to the estimated timeline below:
| Phase | Timeframe | Description |
|---|---|---|
| Production | Up to 15 Business Days | Handcrafting & Quality Checks |
| Shipping | 7 – 14 Business Days | Courier Transit & Delivery |
| Total Estimate | Approx. 3 – 5 Weeks | From Order to Your Door |
Complimentary Shipping
We are pleased to offer Free Shipping on all orders, with no minimum purchase required. We select our shipping partners to ensure your jewelry is delivered safely and reliably.
Logistics & Tracking
Order Tracking: Once dispatched, you will receive tracking details via email/message. Please allow 24 hours for tracking links to update.
Accuracy: Please ensure your shipping address is correct. Dialust is not responsible for delays or failed deliveries due to incorrect address information.
Delays & Damage
While we assist with any courier issues, Dialust is not responsible for delays caused by shipping partners or customs procedures once dispatched.
Damaged Arrival: If your package arrives damaged, notify us via WhatsApp or Email within 48 hours with photos/videos.