Dialust Return and Refund Policy

For questions regarding returns and refunds, please contact us through any of the methods below:

• Return Period: Notify us by email after delivery, and return the item within 15 days of delivery.
• Refund Processing Time: 10 business days once we received return item.
• Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

We offer returns under the following conditions:

• Return Window: Notify us by email after delivery, and return the item within 15 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.
• Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

To start a return, please follow these steps:

• Contact Customer Service: Email info@dialust.com  with your order number, reason for return, and any supporting photos if applicable.
• Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
• Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
• Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 10 business days.
• Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@dialust.com.

We offer exchanges for incorrect or defective items. Contact us within 2 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

• Return Window: Notify us by email after delivery, and return the item within 15 days of delivery.
• Inspection Period: Once received, returns are inspected within 7 business days.
• Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Please send approved returns to:

328, Kedar Business Center, Surat,Gujarat, India- 395004

If you have further questions or require assistance with returns or refunds, please reach out:

• Email: info@dialust.com
• Phone: +91 63539 86416
• Address: 328, Kedar Business Center, Surat,Gujarat, India- 395004