Returns & Refunds
At Dialust, we take pride in the quality of our everyday jewelry. If for any reason you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- You must notify us within 48 hours of receiving your order.
- Items must be unused, unworn, and in original condition with all packaging.
- Items showing signs of wear, damage, or alteration are not eligible.
How to Initiate a Return
Contact us within 48 hours of delivery with your Order Number and a clear reason for the return.
Email Us
info@dialust.com
WhatsApp Support
+1 251-332-4105
*Returns sent without prior approval will not be accepted.
Non-Returnable Items
For hygiene and safety, the following cannot be returned: Earrings (unless defective), Customized/Engraved items, and Final Sale items.
Refund Process
- Approved refunds are processed within 7–10 business days.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours with photos/videos. We will arrange a replacement or refund at no extra cost to you.
Return Shipping
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as Dialust is not responsible for lost return shipments.